For Birthday & Wedding Cakes
We take great pride in creating custom cakes for your most important moments. Because all our cakes are handmade and made to order, we kindly ask you to read and agree to the following policy:
Deposits & Payments
- A 50% non-refundable deposit is required to confirm your order.
- For wedding cakes, the balance is due 4 weeks before the event.
- For birthday cakes and other celebration cakes, the balance is due 1 week before collection or delivery.
- Orders are not confirmed until the deposit is received.
Cancellations
Birthday Cakes:
- More than 5 days’ notice: balance refunded, deposit retained.
- Less than 5 days: no refund.
Wedding Cakes:
- More than 4 weeks’ notice: balance refunded, deposit retained.
- 2–4 weeks’ notice: 50% of the full payment retained.
- Less than 2 weeks: no refund.
Changes to Orders
Minor changes (e.g. colours, names) must be requested at least:
- 5 days before birthday cakes
- 4 weeks before wedding cakes
Major design changes may not be possible close to the event and may incur additional charges.
Delivery & Collection
- Once your cake is collected or delivered and accepted, we are no longer responsible for any damage.
- If we deliver your cake, we ensure it arrives in perfect condition. Please have someone available to receive it.
Issues or Concerns
- If you are unhappy with your cake:
- Please contact us on the day of collection or delivery with clear photos and an explanation.
- If we agree there’s an issue (e.g., the cake is not as described or damaged on arrival), we may offer a partial refund, replacement, or future credit.
- We do not offer refunds based on personal taste preferences.
Force Majeure
We cannot be held liable for events outside our control (e.g. illness, travel disruption, weather). In such cases, we will aim to:
- Offer a credit or reschedule
- Refer you to another trusted baker Or issue a partial refund where possible
By placing an order, you agree to these terms.
Thank you for trusting us with your special moments. We promise to give your cake the love and attention it deserves!