Terms & Conditions

Terms & Conditions 

By placing an order with Lubees Creations, you agree to the following terms and conditions. These are designed to ensure transparency and mutual respect between our business and our valued customers.

  1. Orders & Customisation
  • All cakes are made to order based on the details provided by you.
  • It is your responsibility to ensure all information (e.g. date, design, flavour, size, message) is correct.
  • We may send design sketches or reference ideas where necessary, but final designs are subject to artistic interpretation.
  1. Payments & Deposits
  • A 50% non-refundable deposit is required for all orders to secure your booking.
  • No order is confirmed without the deposit.
  • The remaining balance must be paid by:
  • Wedding Cakes: 4 weeks before delivery/collection
  • Birthday & Celebration Cakes: 5 days before delivery/collection
  • Failure to pay the balance may result in cancellation of your order and loss of deposit
  1. Cancellations & Refunds

Deposits are non-refundable under any circumstances. See our Refund Policy for full details based on cake type and notice given.

No refunds will be given for:

  • Orders cancelled late
  • Change of mind
  • Subjective preferences (e.g. “too sweet”, “not my colour”)

Refunds (partial or full) will only be considered if the product is faulty or not as described and reported immediately upon delivery/collection.

4.Allergies & Dietary Requirements

Our products are made in a kitchen that handles allergens including eggs, dairy, nuts, wheat (gluten), and soya.

  • We cannot guarantee any product is free from trace allergens, even if requested.
  • It is your responsibility to inform us of any allergies when placing your order.
  1. Collection & Delivery
  • Delivery charges apply and will be discussed at the time of booking.
  • Once a cake is delivered or collected and accepted, we are no longer responsible for damage.
  • If no one is available to receive the cake at the agreed time, it may be returned to us and you will be responsible for redelivery costs.
  1. Design Variations
  • Colours and designs may vary slightly due to lighting, ingredients, or creative interpretation.
  • We do not guarantee exact replicas of third-party designs (e.g. from Pinterest or Instagram).
  1. Photos & Promotion
  • We reserve the right to photograph your cake for promotional use on our website and social media.
  • If you do not wish for your cake to be shared publicly, please notify us in writing.
  1. Customer Responsibility
  • You are responsible for transporting, storing, and displaying the cake safely after collection or delivery.
  • Keep cakes refrigerated if advised, and away from heat, sunlight, and moisture.
  • We are not liable for damage resulting from poor handling or incorrect storage.
  1. Force Majeure

We are not liable for delays or failure to deliver due to events beyond our control, such as illness, extreme weather, or supply chain issues. In such cases, we will work with you to reschedule, offer store credit, or refund where appropriate.

  1. Contact Us

For any questions or concerns, please contact:

📧 hello@lubeescreations.co.uk

📱 07393 591559

📍 Based in Dagenham, UK

🕒 Business Hours: Mon–Sat, 9am – 6pm

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